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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Phane ong'are

Phane ong'are

May 1, 2025

5  out of  5
rating by Phane ong'are
"Tania is the best, she helped me with all the information when I transitioned from geico to Julia state farm"
We responded:
"Thank you, Phane, for sharing your experience! I'm delighted to hear that Tania was able to assist you with your transition to our office. We're grateful to have her as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime."
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Lucy Ro

April 22, 2025

5  out of  5
rating by Lucy Ro
"Great service! Everyone is Friendly and professional, Lisa was the representative who assisted me today and she was very professional , polite and super nice!"
We responded:
"Thank you, Lucy! I'm glad to hear that you had a positive experience with our team. Lisa is indeed a valuable part of our office, and I'm happy she provided you with such professional and friendly service. If you have any questions or need further assistance, feel free to reach out anytime!"
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Jessica A

April 19, 2025

3  out of  5
rating by Jessica A
"All the phone reps I've dealt with like Lisa and Giselle are super helpful and can help answer questions when they can. Five stars there! However, a month prior to today's call I needed a new policy for car purchase. I called and emailed at 10:30 am, I needed the policy by 7pm- plenty of time. No one handling the phone could start a new policy for me because for some reason I need to speak to Tania. I emailed Tania at 10:30 and no response except a call a couple days later... Bummer, I have two policies with them and now I'm stuck with car insurance at another place. Unfortunate too that Statefarm doesn't let you start a new policy via general support number either."
We responded:
"Thank you, Jessica, for sharing your experience. It’s fantastic to hear that Lisa and Giselle have been so helpful in answering your questions. However, I genuinely regret the inconvenience you encountered while trying to start a new policy. Your feedback is invaluable, and I assure you that I will address this issue with our team to enhance our process. Please don’t hesitate to reach out to our office if you have any further questions or need assistance. We’re here to support you every step of the way! Your satisfaction is our priority!"
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Carolee Collier

April 17, 2025

5  out of  5
rating by Carolee Collier
"Tania was very informative, friendly, and patient. I felt very comfortable and confident switching to State Farm."
We responded:
"Thank you, Carolee, for sharing your experience! I'm glad to hear that Tania was able to provide you with the information and support you needed. It's wonderful that you felt comfortable and confident making the switch to State Farm!"
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Marty Collier

April 17, 2025

5  out of  5
rating by Marty Collier
"Tania was very professional and totally helpful with the whole process"
We responded:
"Thank you, Marty, for sharing your experience! I'm glad to know that Tania was professional and helpful throughout the process!"
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Mario

April 17, 2025

5  out of  5
rating by Mario
"Lisa was very kind and easy to speak with. Answered all my questions with a very positive attitude. :)"
We responded:
"Thank you, Mario, for sharing your experience! I'm happy to hear that Lisa was kind and approachable, and that she answered all your questions with such positivity!"
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Patti Rollefstad

April 16, 2025

5  out of  5
rating by Patti Rollefstad
"Lisa was so friendly and super helpful. I had an issue regarding my homeowner’s policy and she was able to take care of it in no time. She made the process easy and stress-free."
We responded:
"Thank you, Patti, for your wonderful feedback! I'm delighted to hear that Lisa was able to assist you with your policy efficiently. Making the process easy and stress-free is always our aim. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Diana Schnaitman

April 16, 2025

5  out of  5
rating by Diana Schnaitman
"Always been very prompt with any issues. Great service!"
We responded:
"Thank you, Diana, for your wonderful feedback! I'm happy to know that our prompt service has met your expectations. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
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terry Lorenz

April 10, 2025

5  out of  5
rating by terry Lorenz
"Friendly, professional, good value for $ As I stumble through life Griselle has been there to pick me up many times"
We responded:
"Thank you Terry for he 5 Starts. We value our relationship, we are here to help life goes right!"
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Eddy Kone

April 9, 2025

5  out of  5
rating by Eddy Kone
"OH MY GOODNESS BEST SERVICE I HAVE EVER RECEIVED!!!!!! RICHELLE IS THE LADY THAT HELPED ME AND BOY DOES SHE DESERVE A RAISE! IM SERIOUS! PAY THAT WOMAN!!!!!!"
We responded:
"Thank you so much, Eddy, for your kind words! We’re glad to hear you had a positive experience with Richelle. She brings great energy to what she does, and we appreciate having her as part of our team. If there’s anything else we can assist you with, feel free to get in touch!"
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Louise Goody

April 4, 2025

5  out of  5
rating by Louise Goody
"AMAZING SERVICE! Lisa was the representative who assisted me and she was an absolute angel. I work in customer service and was very pleased by the staff here at this location. My services was resolved efficiently and if needed, I'll happily return."
We responded:
"Thank you so much, Louise! I'm delighted to hear about your positive experience with Lisa and our team. It's wonderful to know that your needs were handled efficiently. We're always here to help, so feel free to reach out anytime you need assistance."
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Sophia

April 1, 2025

5  out of  5
rating by Sophia
"Very nice and helpful."
We responded:
"Thank you, Sophia! I'm glad you found our service nice and helpful. If you ever have more questions or need assistance, feel free to reach out. We're here to help!"
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Michael Herzog

March 28, 2025

5  out of  5
rating by Michael Herzog
"Called to make a change to our policies, it went very smoothly. In addition to serving that need, Lisa did a quick review of our existing policies and uncovered an additional discount we were not receiving. Wonderful that our agent is looking out for our best interests. Highly recommend Julia Johnson and her team."
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to hear that Lisa was able to assist you smoothly and even found an additional discount for your policies. Our team is dedicated to ensuring your best interests are always a priority. We appreciate your recommendation and are here for any future needs or questions you may have!"
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Michael Bochantin

March 27, 2025

5  out of  5
rating by Michael Bochantin
"Appreciate you help getting my daughter set up with insurance for her 1st car."
We responded:
"Thank you, Michael! I'm glad we could assist in setting up insurance for your daughter. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Deborah Aguirre

March 5, 2025

5  out of  5
rating by Deborah Aguirre
"Julia Johnson and her staff is extremely responsive and helpful."
We responded:
"Thank you, Deborah, for your wonderful feedback! I'm happy to know that you found our team responsive and helpful. We're here to assist you with any insurance needs, so feel free to reach out anytime."
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Nena Garcia

February 23, 2025

5  out of  5
rating by Nena Garcia
"I called because I had a few questions and concerns about my billing. A lady answered so politely and helped me out with my concerns and made me feel at ease explained every detail about my bill and was very patient with me although I had called with frustration. By the end of the call everything about my bill was cleared out and I was very happy with her customer service. Thank you so much Richelle."
We responded:
"Thank you, Nena, for sharing your experience! I'm delighted to know that Richelle was able to assist you with your billing questions and provide such excellent service. It's wonderful to hear that she made you feel at ease and addressed all your concerns with patience. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
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Caitlin Kerns

February 22, 2025

1  out of  5
rating by Caitlin Kerns
"2/23/25 edit: I continue to get predatory mail every single day. I'm now reporting you to BBB. I hate when businesses get ahold of my address and send unprompted marketing letters, and I consider the practice to be borderline predatory. Not to mention, it's awful for the planet. I wasn't in the market for new insurance anyway, but if I was, I sure wouldn't choose Julia. I'll be sure to tell my friends to avoid her as well."
We responded:
"So sorry you were bothered so much by just a piece of marketing mail. "
Profile photo of Zeineb Mohammed

Zeineb Mohammed

February 20, 2025

5  out of  5
rating by Zeineb Mohammed
"Tania , thank you, for made me to picture my future, and educuted me protect my asset , reffered me the right person for plan my future retirement to plan."
We responded:
"Thank you, Zeineb, for sharing your experience! I'm delighted to hear that Tania was able to help you envision your future and guide you in protecting your assets. It's wonderful that she could connect you with the right person for your retirement planning. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Jill Peery

February 18, 2025

5  out of  5
rating by Jill Peery
"Everyone I have spoken to has been friendly and helpful. Thank you for making this in-between agents time, a positive experience."
We responded:
"Thank you, Jill, for your kind words! I'm happy to hear that our team has been friendly and helpful during this transition period. If you need any further assistance or have questions, feel free to reach out. We're here to help!"
Profile photo of Crystal Garcia

Crystal Garcia

February 15, 2025

5  out of  5
rating by Crystal Garcia
"Thank you Richelle for the amazing Customer service. I appreciate your patience with me, and answering all my questions"
We responded:
"Thank you, Crystal, for your kind words! I'm glad Richelle could assist you with patience and thorough answers to your questions. If you have any more inquiries or need assistance in the future, please feel free to reach out to our office. We're here to help!"
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Cristian

February 15, 2025

5  out of  5
rating by Cristian
"Richelle is the best! Fantastic customer service!!"
We responded:
"Thank you, Cristian! I'm delighted to hear that Richelle provided you with fantastic customer service. We're grateful to have her as part of our team. If you ever need assistance or have questions, feel free to reach out to our office."
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Danny Le

February 12, 2025

1  out of  5
rating by Danny Le
"RUDE and UNPROFESSIONAL on the phone!"
We responded:
" Mr. Le, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d like to learn more so we can resolve any issues. Please call our office at your earliest convenience so we can look into this. "
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Robin Hirtle

January 30, 2025

1  out of  5
rating by Robin Hirtle
"The WORST insurance agents in the greater Seattle area. Go with anyone. The first agent I spoke to hung up on me while I was trying to pay my bill, the second agent took an extreme attitude with me, claimed I had no card on file but when I pressed her she was magically able to pay my bill. No one can explain why they are charging me $260/month for two cars that are both well over ten years old, one of which is driven fewer than 50 miles a month. This office is an absolute scam. Avoid at all costs, I am certain there are much better alternatives with agents who actually care."
We responded:
"Hello Miss Hirtle, I am deeply concerned why you feel you are being scammed and much more feeling we are the WORSE as you called my team. Your disrespect and intolerable attitude towards my team member left my team member with no other choice to dismiss your call and I support that. We serviced your policies "temporarily" for the last two months after your Agent unexpectedly retired. Before this one episode, we never interacted with you before therefore you have no perspective of who we are and the quality service we provide. Make no mistake, my team members are not here to be belittled, insulted or disrespected by anyone. I wish you receive the treatment you deserve with your next insurance agent, I really appreciated that you transferred out of my agency right after that second call. We cater to people who appreciate our service and appreciate who we are as human beings; we cater to those who make us feel proud of what we come here to do every day, and those whose appreciation give us the reason to come in every morning no matter what we are dealing with in our lives and continue doing this day after day. Respectfully, Julia "
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Stacie Fujimoto

December 6, 2024

5  out of  5
rating by Stacie Fujimoto
"Richelle was so helpful and quick to fix the issue I was having. It’s so nice to call Julia Johnson’s office and speak to a person without having to go through those horrid automated phone trees. The office has always been so pleasant and efficient with any questions I have. I highly recommend!"
We responded:
"Stacie, thank you so much for your kind words! I'm happy to hear that Richelle was able to assist you quickly and efficiently. Our team takes pride in providing personal and prompt service, and it's wonderful to know that you appreciate speaking directly with us. We’re always here to help with any questions you have. Thanks for recommending us!"
Profile photo of Rob Rueber

Rob Rueber

November 16, 2024

5  out of  5
rating by Rob Rueber
"We have done business with Julia Johnson State Farm Insurance Agency for a number of years now, and have always received good service, and helpful advice when we asked for it. Highly recommend."
We responded:
"Rob, thank you for your kind words and for being a loyal customer over the years. I'm glad to know that our service and advice have been helpful to you. Your recommendation means a lot to us. If you ever need anything, don't hesitate to reach out. - Julia Johnson - State Farm Insurance Agent, Federal Way, WA"