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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Olga Diaz

February 28, 2026

5  out of  5
rating by Olga Diaz
"Tania, was very nice and she explained me very well. Well recommended for auto, home and life insurance."
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Matt Ireland

February 26, 2026

5  out of  5
rating by Matt Ireland
"LISA WAS SO FAST AND FRIENDLY AT HELPING ME WITH WHAT WE NEEDED. MUCH APPRECIATED!! :)"
We responded:
"Thank you, Matt! I'm happy to hear that Lisa provided you with fast and friendly service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you! - Julia Johnson State Farm Agency"
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patti ward

February 24, 2026

5  out of  5
rating by patti ward
"Shannon was very helpful and knowledgable. I appreciate all the help she provided to me."
We responded:
"Thank you, Patti! I'm happy to hear that Shannon was able to assist you with her expertise. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you! - Julia Johnson State Farm Agency"
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tim the toolman

February 11, 2026

1  out of  5
rating by tim the toolman
"We have an account Julia Johnson/State Farm for our condominium in Federal Way. We have insured this through her for over twelve years and have never missed a payment. We attempted to file a claim a couple years ago for water damage from a slow leaking dishwasher that went undetected because it was behind a wall and leaked under the floor. The claim was denied and we had to cover all associated expenses out of pocket. So our policy did not help us in any way for this incident. We are now in the process of obtaining a property (single family house) in the area. Since we insured our condo with Julia we figured we'd insure the new house with her as well. However, after speaking with a member of her team, we were advised they could not obtain the new policy with them due to the (denied) claim from a couple of years ago. It's incredibly shocking that this is a business practice of State Farm. Not only is it a terrible business practice, but it is a very bad look for agent Julia Johnson and State Farm. Because of this business model, they lost an opportunity for a new policy from a client who has a history of being in good standing. And when I reached out to Julia with this concern, I received no response. Not a very good look for her or her team. We secured insurance for the house from another company the very next day. This one interaction has resulted in lost business for Julia Johnson and State Farm. This has left a very poor impression on me and my family. We will never do business Julia Johnson or State Farm again."
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Logan Frank

February 5, 2026

5  out of  5
rating by Logan Frank
"Shannon was very helpful. I had a bit of trouble getting a hold of anyone, but when I talked to Shannon she figured out what I needed very quickly and got it done first thing the next morning."
We responded:
"Logan, thank you for sharing your experience! I'm happy to hear that Shannon was able to assist you effectively. I apologize for any difficulty you had in reaching us initially. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help! - Julia Johnson State Farm Agency"
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ericka rivera

February 3, 2026

5  out of  5
rating by ericka rivera
"Lisa Huizar! She is very helpful person! Always my placer to talk to her She is always on the loop Keep her forever 🤗"
We responded:
"Thank you, Ericka! I'm so happy to hear about your positive experience with Lisa. She's truly dedicated to keeping everyone informed and providing excellent service. If there's anything else we can assist you with, just let us know! - Julia Johnson State Farm Agency"
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Ginger Nehrbass

February 3, 2026

5  out of  5
rating by Ginger Nehrbass
"She was so polite… and helpful 🐶"
We responded:
"Ginger, thank you for your wonderful feedback! I'm happy to hear that you found the service polite and helpful. If there's anything else you need, feel free to reach out! - Julia Johnson State Farm Agency"
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Lisa Clark

February 2, 2026

5  out of  5
rating by Lisa Clark
"Shannon has been very patient and kind, helping us with a policy for our new home, and running multiple options for us to switch over other policies to consolidate. It has taken us a while to get through all the changes due to complications on our end, and Shannon has been willing to adapt and make various changes along the way. Her demeanor is calming and very pleasant."
We responded:
"Thank you, Lisa, for sharing your experience! I'm happy to hear that Shannon has been patient and kind while assisting you with your new policy and other changes. It's great to know she made the process smoother for you. If you need any more assistance, feel free to reach out! - Julia Johnson State Farm Agency"
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Fidel Maya

January 22, 2026

5  out of  5
rating by Fidel Maya
"Thank you Tania"
We responded:
"Fidel, thank you for your feedback! I'm happy to hear that Tania provided you with great service. If you have any more questions or need assistance, feel free to reach out anytime. - Julia Johnson State Farm Agency"
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Tony xa

January 15, 2026

5  out of  5
rating by Tony xa
"Shannon was a pleasure to work with. She is knowledgeable, nice, & prompt with her replies. She is an asset for State Farm & she is amazing. She needs a raise"
We responded:
"Thank you, Tony, for your wonderful feedback! I'm delighted to hear that Shannon provided you with such excellent service. She truly is a valuable part of our team. If there's anything else we can assist you with, just let us know! - Julia Johnson State Farm Agency"
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Goose Everywhere

January 14, 2026

5  out of  5
rating by Goose Everywhere
"Quick service and easy to set up all I need."
We responded:
"Thank you, Goose Everywhere! I'm happy you found our service quick and easy to set up. Our team is dedicated to making the process as smooth as possible. Let us know if there's anything else we can assist you with! - Julia Johnson State Farm Agency"
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margaret kuria

January 9, 2026

5  out of  5
rating by margaret kuria
"Good insurance ..good agent explain well very helpful"
We responded:
"Thank you, Margaret! I'm happy to know you found our explanations helpful and our service satisfactory. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us! - Julia Johnson State Farm Agency"
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Brynnan Fink

January 8, 2026

5  out of  5
rating by Brynnan Fink
"Lisa at Julia Johnson's office has provided such wonderful support as I've navigated insurance policy ramifications of a recent mortgage transfer. Thanks to this team's prompt assistance and flawless follow-up, I'm so proud to be a State Farm customer with this office and so grateful for all the support!"
We responded:
"Thank you, Brynnan! I'm happy to hear that Lisa and our team were able to support you through your mortgage transfer. We appreciate your kind words and are grateful to have you as part of our State Farm family. If you ever need anything else, feel free to reach out! - Julia Johnson State Farm Agency"
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Iván G

January 6, 2026

5  out of  5
rating by Iván G
"Lisa Huizar helped me update my policy onto my new truck was quick and efficient 10/10 she is the best!!"
We responded:
"Iván, thank you for your fantastic feedback! I'm delighted to hear that Lisa provided quick and efficient service while updating your policy. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you! - Julia Johnson State Farm Agency"
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Monstera Plant

January 1, 2026

5  out of  5
rating by Monstera Plant
"Agent responded promptly and with thoroughness and all details that I needed, and explained everything very clearly. Very convenient to be able to communicate via text, in addition to via email."
We responded:
"Thank you, Monstera Plant, for sharing your experience! I'm happy to know that the prompt and detailed communication was helpful for you. It's great that you found texting and emailing convenient options. If you need anything else, feel free to reach out anytime! - Julia Johnson State Farm Agency"
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Leila Kaspersen

December 27, 2025

5  out of  5
rating by Leila Kaspersen
"I called the office and spoke with Shannon Burlingame. I was concerned about the increase in our bills and she explained to me the reasons. After studying our situation, she provided some ideas to help lower our bills. I am so impressed with her promptness, knowledge and competency. She was kind too. She will save us over $400 on our next bill. Thank you Shannon. I appreciate you very much."
We responded:
"Thank you, Leila, for your wonderful feedback! I'm delighted to hear that Shannon was able to assist you effectively and provide valuable solutions. It's great to know she made a positive impact on your experience. If you have any more questions or need further assistance, feel free to reach out anytime! - Julia Johnson State Farm Agency"
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Shane Eubank

December 26, 2025

5  out of  5
rating by Shane Eubank
"Called this morning to get a new policy, and they were able to get everything squared away within minutes, including policy options, quote, payment, and enrolling me in auto pay. I got exactly what I needed at a great price, with good service all over a quick phone call. Excellent"
We responded:
"Thank you, Shane! I'm happy to hear that we could assist you quickly and efficiently with your new policy. It's great to know you found the service and pricing to your satisfaction. If you need anything else, feel free to reach out! - Julia Johnson State Farm Agency"
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Aceillusion

December 22, 2025

5  out of  5
rating by Aceillusion
"Shannon has been fantastic with helping me with all of my insurance needs!! If you’re looking for a great person who will keep you in the loop and get back too you fast definitely hit them up"
We responded:
"Thank you so much, Aceillusion! I'm glad to hear Shannon has been so helpful with your insurance needs. We appreciate your kind words and are always here to assist you. Let us know if there's anything else we can do for you! - Julia Johnson State Farm Agency"
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Rosanna Perez

December 18, 2025

5  out of  5
rating by Rosanna Perez
"Lisa was awesome, very kind and patient. I appreciate her experience and expertise very much! Great job!"
We responded:
"Thank you, Rosanna! I'm happy to hear that Lisa provided you with such a positive experience. Her kindness and patience are truly valued here. If you need any further assistance, feel free to reach out! - Julia Johnson State Farm Agency"
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Erika Yadira Ortiz

December 18, 2025

5  out of  5
rating by Erika Yadira Ortiz
"Me gusta mucho que explican todo y tratan de darte las mejores opciones Tania y lisa fueron muy amables recomiendo esta aseguranza"
We responded:
"¡Gracias, Erika Yadira Ortiz! Me alegra saber que Tania y Lisa te brindaron un servicio amable y te explicaron todo de manera clara. Apreciamos mucho tu recomendación. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte! - Julia Johnson State Farm Agency"
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Jose Ramos

December 17, 2025

5  out of  5
rating by Jose Ramos
"Muy buenas personas y buen servicio"
We responded:
"Muchas gracias Jose por compartir tu experiencia. Aca estamos para guiarte y educarte, y puedas protegerte a ti y tu familia siempre de la mejor manera posible. "
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James Taggart

December 17, 2025

5  out of  5
rating by James Taggart
"When I arrived I was warmly greeted and helped by the State Farm Representative Lisa. She stayed with me and guided me through the claims procedure and took a lot of stress off of me! Thankfully we got everything done and she followed up with me the next day. I do recommend this place of business."
We responded:
"Thank you, James! I'm so happy to hear about your positive experience with Lisa. It's great to know she was able to assist you through the claims process and ease your stress. We appreciate your recommendation and are always here to help with any other insurance needs. Let us know if there's anything else we can do for you! - Julia Johnson State Farm Agency"
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Rustam Suleymanov

December 11, 2025

5  out of  5
rating by Rustam Suleymanov
"Lisa -- team member was great, reliable and helpful with any questions we had for a while now. We encountered a weird system payment glitch with our billing, and Lisa explained what's happening and told us exactly what's going on. Ask for Lisa, she worth a diamond."
We responded:
"Rustam, thank you for your wonderful feedback! I'm delighted to hear that Lisa has been so reliable and helpful with your questions. It's great that she could clarify the billing glitch for you. If you need anything else, feel free to reach out! - Julia Johnson State Farm Agency"
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victor damian

December 10, 2025

5  out of  5
rating by victor damian
"Excellent service and customer support, 100% recommended"
We responded:
"Victor, thank you for your fantastic feedback! I'm happy to know you had a great experience with our service and support. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out! - Julia Johnson State Farm Agency"
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Travis Cavin

December 9, 2025

5  out of  5
rating by Travis Cavin
"Shannon was very helpful, knowledgeable and had a positive attitude! She provided informative answers to questions I had at the time of getting a great new auto policy."
We responded:
"Thank you for your feedback, Travis! I'm happy to hear that Shannon was able to assist you with her expertise and positive attitude. It's great to know you found the answers you needed while securing your new auto policy. If you have any more questions or need further assistance, feel free to reach out! - Julia Johnson State Farm Agency"